Creating Care: How Designated Title IX 'Care Managers' Effectively and Empathetically Support Students

Creating Care: How Designated Title IX 'Care Managers' Effectively and Empathetically Support Students

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This presentation delves into USC’s Office for Equity, Equal Opportunity, and Title IX’s innovative approach. Dedicated 'Care Managers' focus solely on supportive measures, ensuring student well-being. Through quantitative data and real-life examples, attendees gain profound insights into Care Managers' effective and empathetic support. Practical recommendations for implementing best practices are provided, ensuring comprehensive student support.

Learning Outcomes:

  1. Understand how the unique approach to USC’s Title IX supportive measures has helped to most effectively support their students and increase students’ receptiveness to care through complex Title IX situations.
  2. Recognize patterns, barriers, roadblocks, and successes in supporting students and apply strategies and recommendations to their processes for supporting their student population.
  3. Comprehend the complexities of facilitating Title IX supportive measures and leave with tangible resources for identifying unique and tailored supportive measures that are supportive, reasonably available, and comply with current Title IX regulations.

Jacob Boarnet

Intake, Outreach, and Care Manager

University of Southern California

Tsasia Mercado

Intake, Outreach, and Care Manager

University of Southern California

Eilish Kelderman

Intake, Outreach, and Care Manager

University of Southern California

James Washington

Intake, Outreach, and Care Manager

University of Southern California

Patti Aguirre

Deputy Coordinator - Intake, Outreach, and Support

University of Southern California

Continuing Education Credits

This session counts for 1.0 CSAEd-CORE credit 

To receive CSAEd credit, attendees must complete the feedback survey that offers the certification in each session. Once you have attended all the live sessions or watched the on-demand sessions for which you would like to request credit, visit the Continuing Education (CE) website to fill out the Student Affairs Education Certification Request Form for all the sessions. 

All certificants must fill out one for the live session and a separate one for the on-demand sessions. 

Visit the Continued Education (CE) website to learn more regarding deadlines and receive your certificate of completion for the Virtual Conference.


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