NASPA Online Learning Community

Managing & Thriving in the Multigenerational Workforce: Building Understanding and Strategies to Maximize Effectiveness

Managing & Thriving in the Multigenerational Workforce: Building Understanding and Strategies to Maximize Effectiveness

Includes a Live Web Event on 04/10/2025 at 4:30 PM (EDT)

For the first time in history, up to five generations have actively participated in the professional workforce. With Gen Z entering the workforce, it is crucial for supervisors and leaders to maximize individual perspectives, skills, and talents to achieve stronger outcomes to fully leverage their teams. The presenters will actively engage attendees through activities, case studies, and conversations highlighting generational characteristics in the workplace, and provide resources and strategies to thrive in managing a multi-gen team. 

Learning Outcomes 

1. Identify the differences and characteristics of at minimum three generations in the current workforce

2. Articulate no less than 1-2 strategies to enhance their work experience with colleagues from different generations

3. Explore approaches to manage a multigenerational team through conversation and participation-based activities

Amy Snyder

Director of Staff Experience, University Life

George Mason University

Amy Snyder is a 25+ year Student Affairs professional and currently serves as Director of Staff Experience in University Life at George Mason University in Fairfax, Virginia.  Amy’s portfolio includes  UL HR Services, UL Professional Development, UL Central Administration, and divisional initiatives focused on the staff experience, learning and development, and workplace well-being. Amy has also served as Associate Dean of University Life, Director of Special Projects for the VPSA, Assistant Dean/Director of Student Activities,  Director of Orientation and Family Programs and Services, and Interim Director of Diversity, Inclusion and Multicultural Education.  Amy’s leadership work has focused on collaboratively developing more effective student transition and initiation experiences, increasing student engagement and academic success, and creating parent and family engagement and services at George Mason University 20 years ago.

Amy is a first generation college student whose mother was an immigrant educated outside of the U.S system.  Amy understands the challenges students and families face in the transition to college and has made her life’s work to have a positive impact on the student experience in higher education.  Amy Snyder now dedicates her work at Mason to the staff experience and professional development and preparation of graduate students to the field of student affairs and higher education.  She has presented widely on topics including supervision skills and strategies, the multigenerational workforce, creating a professional development cohort program, and the Mason graduate assistant academy.  Through learning and development, personal and professional enrichment and well-being and organizational health, Amy continues to contribute to the success of students and staff after 25 years in the field of student affairs.

Meeghan Milette

Associate Director, University Life Professional Development

George Mason University

Meeghan Milette serves as the Associate Director of Professional Development in University Life at George Mason University in Fairfax, Virginia. She provides leadership to divisional professional development initiatives and signature professional development programs coordinated by the Professional Development team. Ms. Milette has a background in professional staff training, building and facilitation of professional learning experiences, collaborative programming, along with supervision and staff management. Milette is committed to enhancing professional staff experiences through her work. Professionally, Milette worked in Housing & Residence Life for over 15 years in various professional roles gaining skills and professional competency in staff management, crisis response, leadership, and training development.

Milette currently serves on the NASPA Mid-Level Administrator Steering Committee and is on the Mid-Level Administrator Conference (MLAC) planning team.

Milette earned a Bachelor of Arts degree in Political Science with a focus in International Relations from the University of Rhode Island. She earned a Master of Arts in Student Affairs Administration from Michigan State University. She has presented multiple times nationally and regionally on topics that include Supervision Skills and Strategies, Professional Development Design, the Multigenerational Workforce, Graduate Assistant Experience, Second-Year Experience, Inclusive Housing Practices, Leveraging Technology in Collaborative Work Environments, amongst others.

Continuing Education Credits

This session counts for 1.0 CSAEd-CORE credit 

NASPA has been approved by the Higher Education Consortium for Student Affairs Certification to provide CE credit for Certified Student Affairs Educators (CSAEd). NASPA is solely responsible for all aspects of this program.

Guidelines for earning CE credit: 

No partial credit will be rewarded. 

Participants must also complete the feedback survey in the Online Learning Community.

1 Credit is available for attending the live session or viewing the on-demand recording. 

To receive CSAEd credit, attendees must complete the feedback survey that offers the certification in each session. Once you have attended all the live sessions or watched the on-demand sessions for which you would like to request credit, visit the Continuing Education (CE) website to fill out the Student Affairs Education Certification Request Form for all the sessions. All certificants must fill out one for the live session and a separate one for the on-demand sessions. Visit the Continued Education (CE) website to learn more regarding deadlines and receive your certificate of completion for the Virtual Conference.

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