When the Data Hits the Fan: Handling Unexpected Assessment Results
Ever had assessment results that made you question everything? You are not alone. This session features a panel of experts with extensive campus experience who will share real-world examples of surprising data that required thoughtful interpretation and strategic communication, although we all change a few specifics to protect the innocent. Attendees will learn practical skills so the next time you encounter unexpected results, you'll be prepared to act without the usual panic.
Learning Outcomes
1. Describe the challenges presented by unanticipated data results
2. Summarize six strategies for managing unexpected data results
3. Evaluate ways to practically apply these strategies in various settings and contexts
Tiffany Conde
Senior Manager, Customer Experience
eRezLife Software
Tiffany Conde (she/her) currently serves as the Senior Manager for Customer Experience at eRezLife Software. She has previously held roles in residence life at University of Central Florida, Saint Joseph’s University, Shippensburg University, the University of Pennsylvania, the University of Virginia, and most recently at the University of South Carolina. Tiffany has served as faculty for ACPA’s Institute on the Curricular Approach and the Institute on Peer Educators hosted by the National Resource Center for the First-Year Experience and Students in Transition. She is a 2021 participant in the ACUHO-I Leadership Academy this year and was the 2021 recipient of the SEAHO Outstanding Mid-Level Professional award. Tiffany earned a Bachelor of Arts degree in Political Science from Saint Joseph’s University in Philadelphia and a Master of Science in Counseling: College Student Personnel from Shippensburg University of Pennsylvania.
Matthew Venaas
Manager of Analytics & Research
Benchworks by Elentra
Matt Venaas (he/him) is a Manager of Analytics & Research at Benchworks by Elentra. In this role, he is responsible for survey design and development for over 50 national benchmarking assessments. He is also responsible for data analysis and content development (including research articles, educational webinars, and presentations) on insights from the data from these surveys, as well as best practices in assessment. Since 2015, he has presented over 75 educational sessions at national higher education conferences on a range of topics related to student affairs assessment, including assessment storytelling, benchmarking, survey design, and data visualization. He previously served as a member of the Directorate Board for ACPA’s Commission for Assessment and Evaluation and on faculty for the Student Affairs Assessment Institute. He holds a M.S.Ed. in Adult and Higher Education and a B.A. in Political Science from Northern Illinois University.
Continuing Education Credits
CSAED
This session counts for 1.0 CSAEd-CORE credit
NASPA has been approved by the Higher Education Consortium for Student Affairs Certification to provide CE credit for Certified Student Affairs Educators (CSAEd). NASPA is solely responsible for all aspects of this program.
Guidelines for earning CE credit:
No partial credit will be rewarded.
Participants must also complete the feedback survey in the Online Learning Community.
1 Credit is available for attending the live session or viewing the on-demand recording.
To receive CSAEd credit, attendees must complete the feedback survey that offers the certification in each session. Once you have attended all the live sessions or watched the on-demand sessions for which you would like to request credit, visit the Continuing Education (CE) website to fill out the Student Affairs Education Certification Request Form for all the sessions. All certificants must fill out one for the live session and a separate one for the on-demand sessions. Visit the Continued Education (CE) website to learn more regarding deadlines and receive your certificate of completion for the Virtual Conference.
NBCC
This session counts for 1 NBCC credit
NASPA has been approved by the National Board of Certified Counselors (NBCC) as an Approved Continuing Education Provider for live events.
Participants can receive a maximum of 13 clock hours for attending live sessions at this event. All eligible sessions are identified in the “Credit Information” tab at the top of the individual sessions. To receive credit, please complete the “Feedback Survey” found within each individual session under the “Continuing Education” section. Once the feedback surveys for all attended sessions are complete, complete this request form; a certificate documenting the number of hours of live sessions you attended will be emailed to you within two weeks of you submitting the form.
The deadline to request NBCC continuing education certificates for this event is May 12, 2025. For questions regarding continuing education, please email continuingeducation@naspa.org
