NASPA Online Learning Community

From Friction to Function: The Five Dysfunctions of a Team

From Friction to Function: The Five Dysfunctions of a Team

Includes a Live Web Event on 04/10/2025 at 11:00 AM (EDT)

Teamwork makes the dream work! A well-functioning team is essential to any organization's success, but achieving this takes intentional effort and time. The presenter will share an overview of Patrick Lencioni's The Five Dysfunctions of a Team, identifying key obstacles that prevent teams from working effectively toward shared goals. Participants will explore strategies to build trust, strengthen team dynamics, and address challenges, whether forming a new team, navigating transitions, or enhancing overall team performance. 

Learning Outcomes 

1. Define the concept of team dysfunction 

2. Recognize dysfunctional behaviors within teams 

3. Understand the value of intentional and cohesive team-building

Jackie Phillips

Assistant Director

University of Florida

Continuing Education Credits

This session counts for 1.0 CSAEd-CORE credit 

NASPA has been approved by the Higher Education Consortium for Student Affairs Certification to provide CE credit for Certified Student Affairs Educators (CSAEd). NASPA is solely responsible for all aspects of this program.

Guidelines for earning CE credit: 

No partial credit will be rewarded. 

Participants must also complete the feedback survey in the Online Learning Community.

1 Credit is available for attending the live session or viewing the on-demand recording. 

To receive CSAEd credit, attendees must complete the feedback survey that offers the certification in each session. Once you have attended all the live sessions or watched the on-demand sessions for which you would like to request credit, visit the Continuing Education (CE) website to fill out the Student Affairs Education Certification Request Form for all the sessions. All certificants must fill out one for the live session and a separate one for the on-demand sessions. Visit the Continued Education (CE) website to learn more regarding deadlines and receive your certificate of completion for the Virtual Conference.

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