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Navigating Transitions: Launching a Transfer and Transition Center to Support Students

Navigating Transitions: Launching a Transfer and Transition Center to Support Students

Includes a Live Web Event on 03/07/2025 at 1:00 PM (EST)

In this webinar, we will explore the launch and comprehensive support services available to transfer and transition students at Georgia State University (GSU). This session will provide an in-depth examination of the efforts required to establish the Transfer and Transition Center (TTC), the key individuals involved in its development, and the pivotal role of current staff in guiding students through academic, financial aid, housing, and campus life resources.

Participants will reflect on the barriers impacting transfer student success on their own campuses while learning about the strategic development of GSU’s TTC. The session will feature insights from senior administrators who played an integral role in the Center's creation, along with evidence-based recommendations for supporting transfer student performance and outcomes.

Additionally, the webinar will highlight the meticulous processes of credit evaluation, degree audit adjustments, and major selection assistance, as well as strategic partnerships with various campus departments and external organizations, including the University Advisement Center, the Office of Academic Assistance, First Year and Transition Programs, Career Services, Study Abroad, Military Outreach, and Athletics. These collaborations ensure seamless credit transfers and successful student transitions.

The discussion will also showcase the use of technology-driven interventions such as Chatbot nudges, SmartPanda, EAB automation, and student communication tools to improve efficiency and provide transfer students with timely, relevant information. The final portion of the session will explore data-driven insights from the TTC, demonstrating how GSU identifies and mitigates institutional barriers to degree completion.

Participants will leave with actionable strategies and a reflection tool to facilitate campus conversations on supporting transfer students, ensuring they can bring back valuable insights to their respective institutions.


Learning Outcomes

  1. Examine the development process of GSU’s Transfer and Transition Center, including key stakeholders and implementation strategies.
  2. Identify common barriers to transfer student success and explore ways to mitigate these challenges on their own campuses.
  3. Learn about strategic partnerships within GSU and how they contribute to seamless credit transfers and student transitions.
  4. Explore the use of technology and automation (e.g., Chatbots, SmartPanda, EAB) to enhance communication and support for transfer students.
  5. Analyze preliminary data and outcomes from the Transfer and Transition Center to understand institutionally created barriers and strategies to overcome them.
  6. Develop actionable strategies and utilize a reflection tool to engage campus stakeholders in improving transfer student success.

Jennifer Lee

Director, Transfer and Transition Center

Georgia State University

Jennifer Lee began her higher education career in 1998 at the University of Oklahoma and joined Georgia State University in 2001. As Assistant Director in the University Advisement Center, she oversaw advising for the College of the Arts and College of Education and Human Development. Jennifer developed the UAC training manual, led office technology initiatives, and supported policy reviews, transfer equivalencies, and course demand. Currently, as Director of Student Success Engagement for the Transfer and Transition Center at GSU, Jennifer leads a team of advisors and transfer processors, ensuring smooth transitions for incoming students. She continues to manage technology and testing roles. Jennifer holds a bachelor’s degree from Old Dominion University and a master’s degree from the University of Oklahoma. Originally from Fairfax, VA, she enjoys playing tennis, volunteering at the zoo, and serving on her Sorority’s Foundation Board.

Priscilla Bell, Ph.D.

Associate Director, Incubator

National Institute for Student Success, Georgia State University

Dr. Priscilla Bell serves as the Associate Director for the NISS Incubator at Georgia State University where she oversees the development and execution of research and evaluation projects associated with the NISS. The Incubator team strives to advance the field of data-informed student success across the country through the generation and presentation of relevant, high-quality content. Priscilla worked in several student success roles prior to beginning at the NISS that focused respectively on access, transition, retention, and degree completion with a particular emphasis on supporting first-generation/low-income students. Priscilla earned her bachelor’s degree in Sociology from the University of Florida, her M.Ed in College Student Affairs from Penn State, and her Ph.D. in Schools, Society, and Culture from the University of Florida.

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